Return & Refund Policy

Last Updated: July 17, 2026

At PillowPop, customer satisfaction is important to us. We offer free returns and refunds on eligible products within 30 days of delivery.

Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 30 days of the delivery date.
• The product must be unused, unwashed and in its original condition.
• The product must include its original packaging, labels and accessories, where applicable.
• Proof of purchase or a valid PillowPop order number must be provided.
• The return must be authorized by our customer support team before it is shipped.

Products that show signs of use, damage caused by the customer, washing, alteration, misuse or improper handling may not qualify for a refund.

How to Request a Return

To begin a return, contact us at support@pillowpop.online and provide:

• Your full name
• Your order number
• The product you wish to return
• The reason for the return
• Clear photographs if the product arrived damaged, defective or incorrect

Our customer support team will review your request and provide return instructions. Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.

Free Return Shipping

PillowPop provides free return shipping for eligible returns. Once your return is approved, we will provide the appropriate return instructions or a prepaid return label where available.

The product must be packaged securely to prevent damage during transportation. PillowPop is not responsible for damage caused by insufficient return packaging.

Damaged, Defective or Incorrect Products

Please inspect your order shortly after delivery. Contact us as soon as possible if your product is damaged, defective or different from the item ordered.

We may request photographs of the product, packaging and shipping label to verify the issue. After review, we may offer a replacement, refund or another suitable resolution at no additional cost.

Refund Processing

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your bank, card provider or payment service, it may take approximately 5–10 business days for the refund to appear in your account.

Original shipping charges are not applicable because PillowPop provides free worldwide shipping.

Order Cancellations

Orders may be cancelled before they enter processing or shipment. Contact us immediately at support@pillowpop.online if you need to cancel an order.

We cannot guarantee cancellation once an order has been processed, packed or shipped. If cancellation is no longer possible, you may request a return after receiving the order.

Exchanges

We do not guarantee direct exchanges because product availability may change. Customers may return an eligible product for a refund and place a new order for the preferred item.

Contact

For questions regarding returns or refunds, contact:

Email: support@pillowpop.online
Phone: +1 (817) 917-0491
Address: 9125 Comis Dr, North Richland Hills, TX 76182, United States