Terms of Service

Last Updated: July 17, 2026

These Terms of Service govern your access to and use of pillowpop.online, including all purchases, services, content and features offered by PillowPop.

By visiting our website, creating an order or using any part of our services, you agree to these Terms of Service. Please discontinue use of the website if you do not agree with these terms.

Online Store Terms

You must be legally capable of entering into a binding agreement in your country or region to purchase from our website.

You may not use our products, website or services for unlawful, fraudulent or unauthorized purposes. You must not introduce viruses, malicious code or other harmful technology into the website.

Product Information

We make reasonable efforts to display product descriptions, colors, dimensions and images accurately. However, colors may appear differently depending on screen settings, lighting and device configuration.

Because plush products may be compressed for shipping, they may require time to return to their intended shape after opening. Minor differences in shape, stitching, texture or measurements may occur and are not necessarily considered defects.

We reserve the right to update product descriptions, availability and specifications without prior notice.

Pricing and Payments

All prices are displayed in the currency shown at checkout. Prices may change without notice, but confirmed orders will not be affected by later price changes.

Customers are responsible for providing complete and accurate billing, payment and contact information. Orders may be delayed or cancelled if payment cannot be authorized or if information appears incomplete or fraudulent.

Order Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to refuse, limit or cancel an order for reasons including:

• Product unavailability
• Incorrect pricing or product information
• Payment authorization failure
• Suspected fraud or unauthorized activity
• Shipping restrictions
• Errors affecting the website or order system

If payment has already been collected for a cancelled order, the applicable amount will be refunded to the original payment method.

Shipping and Delivery

PillowPop provides free worldwide shipping. Estimated delivery is generally 7–10 business days, although delivery times may vary because of customs processing, carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. PillowPop is not responsible for delays or failed delivery caused by incorrect information submitted by the customer.

Returns and Refunds

Eligible purchases may be returned free of charge within 30 days of delivery. All return and refund requests are subject to our Return & Refund Policy.

Intellectual Property

All website content, including text, graphics, logos, product names, designs, photographs, icons and page layouts, is owned by or licensed to PillowPop and is protected by applicable intellectual property laws.

You may not reproduce, distribute, sell, modify, copy or commercially exploit our content without prior written permission.

Prohibited Activities

You may not:

• Use the website for unlawful purposes
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with website security or functionality
• Copy or resell website content without permission
• Use automated systems to collect website data
• Impersonate another individual or organization
• Submit malicious software, spam or fraudulent orders

Third-Party Services

Our website may use third-party services for payments, analytics, order processing, shipping or other business functions. These services may be governed by their own terms and privacy practices.

PillowPop is not responsible for the content, availability or practices of third-party websites that may be linked from our store.

Disclaimer of Warranties

Our website and services are provided on an “as available” basis to the extent permitted by applicable law.

We do not guarantee that the website will always be uninterrupted, error-free or completely secure. Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.

Limitation of Liability

To the maximum extent permitted by law, PillowPop will not be liable for indirect, incidental, special or consequential losses arising from the use of our website, products or services.

Our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim, except where applicable law requires otherwise.

Indemnification

You agree to indemnify and hold PillowPop harmless from claims, losses or expenses resulting from your misuse of the website, violation of these terms or infringement of another party’s rights.

Governing Law

These Terms of Service are governed by the laws applicable in the State of Texas, United States, without limiting any mandatory consumer protections available in the customer’s country or region.

Changes to These Terms

We may update these Terms of Service when necessary. The revised version will be posted on this page with an updated effective date.

Contact Information

Questions regarding these terms may be sent to:

Email: support@pillowpop.online
Phone: +1 (817) 917-0491
Address: 9125 Comis Dr, North Richland Hills, TX 76182, United States