Shipping Policy

Last Updated: July 17, 2026

PillowPop provides free worldwide shipping on all orders placed through pillowpop.online. No minimum purchase is required to qualify for free standard shipping.

Order Processing

Orders are generally reviewed, prepared and dispatched within 1–2 business days. Processing may take longer during weekends, public holidays, promotional events or periods of high order volume.

Once an order has been shipped, customers may receive a confirmation email containing tracking information when tracking is available.

Estimated Delivery Time

The estimated total delivery time is approximately 7–10 business days.

Delivery estimates begin after the order has been confirmed and may vary depending on the destination, local postal service, customs procedures and carrier operations.

Business days generally exclude weekends and public holidays.

Worldwide Shipping

We ship to most countries and regions worldwide. Certain remote areas, restricted destinations or locations that cannot be served by our carriers may be unavailable.

If we cannot deliver to the address provided, we will contact the customer to request an alternative address or issue an appropriate refund.

Tracking Information

Tracking details may take several business days to become active after dispatch. Temporary gaps in tracking updates do not necessarily mean that the package has stopped moving.

Customers are encouraged to monitor the tracking information and contact the local carrier when a delivery attempt has been made.

Customs Duties and Taxes

International orders may be subject to customs inspections, import taxes, duties or local fees depending on the destination country.

Unless otherwise stated during checkout, any customs charges imposed by local authorities are the customer’s responsibility. PillowPop does not control these charges and cannot predict the amount.

Address Accuracy

Customers must provide a complete and accurate shipping address, including:

• Recipient’s full name
• Street address
• Apartment or unit number, where applicable
• City, state or province
• Postal or ZIP code
• Country
• Valid telephone number

Contact us immediately if you notice an address error. Address changes cannot be guaranteed after an order has entered processing or shipment.

PillowPop is not responsible for packages delayed, returned or lost because of an incomplete or incorrect address provided by the customer.

Delayed Shipments

Although most orders arrive within the estimated timeframe, delays may occur because of:

• Customs processing
• Carrier disruptions
• Severe weather
• Public holidays
• Transportation limitations
• Incorrect address information
• High seasonal shipping volume
• Events outside our reasonable control

A shipping delay does not automatically indicate that a package has been lost.

Lost or Missing Packages

Contact us at support@pillowpop.online if your tracking information shows no meaningful progress for an extended period or if the package is marked as delivered but cannot be located.

Before contacting us, please check:

• Around the delivery area
• With household members
• With neighbors
• With building reception or management
• With the local delivery carrier

We will review the available shipping information and work with the carrier to determine an appropriate resolution.

Damaged Packages

If your package or product arrives damaged, contact us promptly and provide photographs of:

• The damaged product
• The exterior packaging
• The interior packaging
• The shipping label

This information helps us review the issue and offer a replacement, refund or other suitable solution.

Contact

For shipping assistance, contact:

Email: support@pillowpop.online
Phone: +1 (817) 917-0491
Address: 9125 Comis Dr, North Richland Hills, TX 76182, United States